Client Success Manager, Performance Marketing at Finch – Remote

We are looking for a Client Success Manager (Performance Marketing) to join our growing global team. In this remote role, you will own a portfolio of client accounts end-to-end: setting account strategy, guiding success plans tied to business KPIs, driving growth opportunities, and proactively managing retention and risk. Your portfolio will include paid media-driven accounts as well as SEO-focused accounts. The ideal candidate combines marketing strategy thinking with strong client communication, ties every decision to client ROI, and can lead cross-functional specialists (Paid Search, Paid Social, SEO, DSP, Creative, Analytics) toward clear priorities and outcomes.

Key Responsibilities include owning account strategy and success planning (defining goals, KPIs, priorities, and quarterly roadmaps with each client), leading client relationships and communication (running recurring meetings, managing stakeholders, aligning expectations, and documenting next steps), driving account performance management (interpreting results against business metrics like ROAS, CPA, CAC vs. LTV, identifying issues, and coordinating actions with channel owners), identifying and scoping account growth opportunities (expansions, tests, and new initiatives), and managing account health, retention, renewal, and risk (flagging risks early, creating mitigation plans, and ensuring consistent value delivery across a multi-client portfolio).

Why Join Finch:

Work globally, stay flexible: Join a fully distributed team across the US, LATAM, Europe, and APAC.
Meaningful impact from day one: Your work directly influences client outcomes and how Finch grows.
A culture built on curiosity, transparency, and ownership: We share context and empower people to make decisions.
High-caliber teammates: Collaborate with specialists in Paid Search, Paid Social, SEO, DSP, Creative, Analytics, and more.
Learning as a default: We encourage experimentation, cross-training, and growth as the company scales.
Real work-life balance: We value high performance, not overwork.

- 5+ years of experience as an Account Manager or Client Success Manager in a performance marketing or digital marketing agency (required).
- Acted as the primary point of contact (POC) for multiple client accounts simultaneously (required).
- Strong understanding of performance marketing fundamentals: paid advertising, attribution, KPIs, and optimization logic (required).
- Experience working with paid advertising-driven accounts across Paid Search, Paid Social, and Programmatic/DSP (required).
- Proven track record of improving client retention or growing accounts, with concrete examples (required).
- Fluent English, written and spoken, and comfortable leading strategic conversations with senior client stakeholders (required).
- Availability to work with consistent overlap with US business hours (required).
- Background managing SEO-driven accounts or hands-on SEO experience (advantage).
- Experience working with US or international clients (advantage).