Technical Support Specialist at Zimpost – HARARE

Zimpost is hiring a TECHNICAL SUPPORT SPECIALIST.

Duties and Responsibilities:
The incumbent will report to the Chief Information Officer and will be responsible for the following, among other duties:
Troubleshooting technical issues/perform root cause analysis to reduce & fix technical problems.
Interact with end-users to help resolve their technical issues.
Maintain database of all technical issues and resolutions in a computer-based ticketing system and ensure all tickets are attended to.
Provide solutions to connection problems, inabilities to access data, slow performance, and inefficient programs.
Work on site to modify, install, clean, and repair computer software & hardware.
Deploy new systems, hardware or software utilities together with appropriate end user training.
Maintain the organisation’s IT asset register.
Manage the organisation’s software licences and SLAs.
Implement the existing routine maintenance schedule computing & networking hardware, operating systems and business applications.

- Degree or HND in Computer Science, Information Technology, Electrical Engineering or any relevant Bachelor’s degree.
- A minimum of 3 years of IT Support experience.
- Ability to listen to end users and to think innovatively, swiftly design & deliver effective solutions.
- Ability to work with various stakeholders to understand their needs and build trusted relationships.
- Ability to work collaboratively with internal and external teams.