Process Engineer at Old Mutual – HARARE

Responsible for coordinating strategic transformation initiatives across the organization while ensuring efficient operations. The role will work across business units to optimize operations.

Duties and Responsibilities
Transformation Management:
-Lead cross-functional transformation initiatives that align with the organization's strategic objectives.
-Define transformation roadmaps and KPIs. Work with senior leadership to identify and prioritize transformation opportunities.
-Work closely with BU COOs and other functions to optimize business processes for efficiency and customer experience.
-Monitor and report on the progress of initiatives, ensuring alignment with timelines, budgets, and business goals.
-Drive cultural and operational change to foster continuous improvement and innovation.
-Maintain a process database and visibility over key processes. Maintain a framework for interdepartmental SLAs & processes.
-Track transformation benefits and ensure that the business case is achieved.

Stakeholder Management & Governance:
-Engage with executive and operational stakeholders to ensure alignment on transformation priorities.
-Establish governance structures to support program execution and risk monitoring.
-Provide regular updates to executive leadership and relevant committees.

Key Relationships:
BU COO's
Risk, Compliance, and Legal Departments
IT and Operations Teams
Internal and External Auditors
Third-party vendors and business partners

-Bachelor’s degree in Business Administration, Business Management, Operations Management, Risk Management, Industrial Engineering, Finance, Information Systems or a related field.
-At least 7 years of relevant experience in business transformation, operations management, programme management, process improvement or strategy execution.
-At least 3 years’ experience managing cross-functional projects, programmes or teams.
-Proven track record of delivering complex, cross-functional transformation initiatives with measurable business benefits.
-Experience in process optimisation, operating model improvements, operational efficiency, risk & control management and customer experience enhancements
-Proficiency in process design, process mapping and performance reporting solutions.
-A postgraduate qualification in Business Administration, Strategic Management, Operations Management or a related discipline.
-Professional certification in Lean Six Sigma, change management, project management or an equivalent discipline.
-Experience in the financial services industry, preferably in a regulated environment.