Contact Centre Agent at Verified Employer (Zimbabwe) – Harare, Zimbabwe
Employer: Verified Employer (Zimbabwe) | Location: Harare, Zimbabwe | Category: Accounting & Finance
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Job Description
Contact Centre Agent
Old Mutual
Expires: 03 Nov 2026
Full Time
HARARE
Communication Jobs
job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Duties and Responsibilities
Product/Service Information
-Provide advanced product/service information.
Customer Order Processing
-Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
-Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
How to Apply
Click to Apply / View More Information
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Job overview
Location
HARARE
Job Type
Full Time
Expiry Date
03 Nov 2026
Date Posted
30 Oct 2026
Other Jobs at Old Mutual
Other Jobs in HARARE
Old Mutual
Expires: 03 Nov 2026
Full Time
HARARE
Communication Jobs
job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Duties and Responsibilities
Product/Service Information
-Provide advanced product/service information.
Customer Order Processing
-Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
-Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
How to Apply
Click to Apply / View More Information
share this post
Other Jobs
Job overview
Location
HARARE
Job Type
Full Time
Expiry Date
03 Nov 2026
Date Posted
30 Oct 2026
Other Jobs at Old Mutual
Other Jobs in HARARE
Requirements & Qualifications
- Skills
- Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
- Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
- NQF Level 3 & NQF Level 2 - Below school leaving
- Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
- Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
- NQF Level 3 & NQF Level 2 - Below school leaving
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