IT Officer - Horn of Africa at International NGO Safety Organisation (INSO) – Hargeisa, Somaliland (with travel to Kenya and Somalia)

Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries.

INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.

INSO Horn of Africa (HOA) was launched in 2019 as a regional entity and is based in Hargeisa, Somaliland, coordinating and supporting INSO’s activities in Kenya, Somalia, and Somaliland.

This position is for an IT Officer for the Horn of Africa, based in Hargeisa, Somaliland, with travel to Kenya and Somalia.

Reporting to the Operations Manager, Horn of Africa, the IT Officer will be responsible for providing high-level IT and application support to INSO Kenya and Somalia offices. You will coordinate with Headquarters’ IT department to administer IT services such as INSO’s Office 365 and Exchange Online accounts, Adobe, ArcGIS Licensing, and internet maintenance and troubleshooting.

You will assist the Operations Manager in delivering first-class support service to INSO staff and offices, acting primarily in a first-line support capacity, resolving issues in person, over the phone, or via remote connectivity.

Main Responsibilities:

* Install and configure computer operating systems, printers, networks, and applications per INSO policy and guidelines.
* Monitor and maintain INSO’s network performance.
* Troubleshoot hardware and software issues in person, remotely, and via phone.
* Ensure all INSO users have access to all relevant licensed software, including Adobe, MS Office, and GIS software via the HQ IT Team.
* Update and manage INSO SharePoint’s folders and permission structure.
* Ensure procurement of IT equipment meets INSO’s global standards.
* Ensure IT equipment is updated in the asset database and stock in cooperation with the logistics officer.
* Work closely with colleagues to understand and respond to their IT needs.
* Provide IT training for newly hired staff.
* Coordinate with the Headquarters IT team to roll out and assist in maintaining new applications and technologies.
* Develop tutorials for local staff in relation to INSO applications and software.
* Assist the Operations Manager in preparing IT budgets.
* Assess the security threat to INSO’s IT systems and ensure it is appropriately mitigated.
* Monitor usage, renewal, and billing aspects of all third-party applications and report to the Operations Manager in case of required renewals.
* Perform other duties as required.

- Minimum 3 years of experience supporting IT services in a medium to large internationally focused organisation
- Extensive experience with Windows operating systems and other Microsoft technologies such as Office 365 applications, Exchange Online, Microsoft Intune, and SharePoint Online
- Knowledge of local network management
- Familiarity with ArcGIS and Adobe (licensing and installation)
- Fluent in written and spoken English and Somali
- Degree or equivalent in Information Technology, Computer Science, or relevant field

Nice to Have:
- Master’s in IT or similar
- Microsoft certificates
- NGO experience
- Experience in Remote support