Tour Guide at National Gallery of Zimbabwe – Harare

Are you a people person with a keen eye for detail and a passion for the arts? We are looking for a versatile Gallery Tour Guide to join our team. In this role, you won't just be showing people around; you’ll be the primary steward of our collection and the face of our visitor experience. The ideal candidate balances the vigilance of a protector with the warmth of a world-class host. The applicant will be based at the Harare gallery.

Duties and Responsibilities:
1. Space Stewardship & Safety: Patrolling exhibition spaces regularly to ensure a safe and respectful environment, securing artworks and monitoring for any potential risks to the collection, maintaining the aesthetic of the gallery by ensuring spaces are tidy, organized, and dust-free, leading emergency protocols including assisting in evacuations and ensuring visitor safety during unforeseen events, and observing and documenting any incidents, accidents, or irregularities with detailed reports.
2. Visitor Engagement & Experience: Welcoming and greeting visitors with a professional and friendly demeanor, guiding visitors through the exhibitions, helping them navigate the space and discover key highlights, responding to inquiries regarding artist biographies, artwork titles, and general gallery history, distributing exhibition materials (brochures, maps, etc.) to enhance the visitor's journey, and collecting feedback to help us continually improve the guest experience.

- A Vigilant Eye: You notice the small things—whether it’s a smudge on a pedestal or a visitor getting a little too close to a masterpiece.
- Excellent Communication: You can talk to anyone, from seasoned art critics to school groups, with ease and clarity.
- Reliability: You are calm under pressure and dependable in emergency situations.
- A Passion for Art: While you don't need a PhD, a genuine interest in art history and gallery operations is highly valued.
- 5 ‘O’ Levels including English Language.
- Certificate/Diploma in Customer Care or Tour Guide Course preferred.
- Being multilingual is an added advantage.