Technical Platform Analyst, Enablement Systems at Okta – San Francisco Bay Area, Bellevue, or Chicago, United States

The Technical Platform Analyst, Enablement Systems will play a critical role in powering the technology infrastructure that delivers governed content, workflow guidance, and AI-assisted enablement to Okta’s global sales organization. Reporting to the Senior Manager of Enablement Systems, this role serves as the day-to-day administrator behind Okta's revenue enablement stack, supporting content and platform health and owning the ongoing maintenance, governance, and optimization of core content and learning technology. You will collaborate closely with knowledge management, content strategy, learning design, and revenue operations to ensure platforms are scalable, discoverable, AI-ready, and seamlessly integrated into sellers' daily flow of work.

Key Responsibilities:

* Platform Administration: Execute end-to-end technical platform management, ensuring seamless taxonomy, user permissioning, system health, and critical integrations (Salesforce, Gong, Snowflake, etc.) without disrupting field operations.
* Operationalize Content Strategy & Governance: Enforce governed content architecture, metadata standards, versioning control, and ownership structures within enablement tools, ensuring knowledge remains governed, reusable, and relevant.
* Optimize Search & In-Flow Delivery: Monitor and configure search algorithms, AI prompt workflows, and content delivery mechanisms within enablement platforms to ensure sellers can quickly find, learn, and do in the flow of their daily workflow.
* Drive Platform Analytics & Reporting: Monitor, analyze, and report on platform health, content reuse, search queries, and adoption metrics to give leadership actionable insight into content quality and knowledge performance.
* Partner Cross-Functionally: Collaborate with Global Enablement, GTM Ops, Sales Leadership, Product Marketing, IT, and other content owners to troubleshoot system friction, refine intake workflows, and translate business needs into technical functionality.
* Support AI-Enabled Content Delivery: Maintain the metadata, structure, and permissions that allow AI assistants, agents, and search to retrieve accurate, current, and appropriately scoped content, and monitor the quality of AI-generated answers and outputs.
* Evaluate AI Features and Integrations: Test new AI capabilities and integrations.

- High-performance mindset, consistently raising the bar.
- Ability to turn action into traction, thriving in change, and moving fast to simplify and repeat.
- Navigating technical requirements with urgency and an obsession for concrete outcomes.
- Strong ability to bridge the gap between platform architecture, content governance, and AI-driven experiences for sellers.
- Effective platform administration skills.
- Hands-on troubleshooting experience.
- Disciplined approach to developing and enforcing platform standards.