Customer Value Architect III at Mixpanel – London, UK (Hybrid)

Mixpanel is a leading product intelligence and analytics platform, trusted by over 29,000 companies to understand product usage through powerful analytics and AI. This role is a key position focused on relationship and strategy, not technical engineering. The ideal candidate will be a relationship-first advisor, passionate about connecting customers' Mixpanel investment to tangible business outcomes.

As a Customer Value Architect III, you will serve as the consultative owner of adoption, value, and AI maturity for a named portfolio of high-value accounts, engaging from onboarding through the entire contract lifecycle. You will be accountable for the outcome of these relationships, driving the value case and adoption plan. This involves building executive relationships and crafting strategic plans that embed Mixpanel as an indispensable tool in how customers build products.

Key responsibilities include connecting Mixpanel's offerings to customer value by understanding business challenges, measuring ROI, and ensuring value realization across customer and internal teams. You will build and maintain relationships with both business and technical stakeholders, aligning Mixpanel's capabilities to their highest-priority goals. Developing and executing success plans that map customer objectives to adoption milestones and measurable outcomes is crucial. Ongoing discovery of customer priorities and pain points will feed into these plans, with insights shared internally. You will collaborate closely with the Account Executive and renewal team, owning the value case and adoption evidence that underpins commercial outcomes.

Further responsibilities involve leading customer enablement sessions on topics like dashboard design and retention modeling to deepen Mixpanel usage. Proactively monitoring product usage, leading business reviews, and driving adoption by identifying new usage areas or re-engagement strategies are also key. Identifying underutilized features and contracted capabilities will lead to concrete recommendations for expanded customer value. You will also triage customer product requests and issues, providing basic troubleshooting and escalating as needed.

A significant part of the role is owning the AI conversation. You will assess customer AI maturity, advise on agent and context strategy, and fluently use Mixpanel's own AI surfaces (Mixpanel AI, Agent, Headless, MCP) to assist customers building AI-native workflows on their product data. Furthermore, you are expected to use AI as a personal operating habit for tasks such as rehearsing executive conversations, preparing for discovery, and analyzing stakeholder sentiment.

- Proven experience in customer success, account management, or consulting roles (this is not a technical engineering position).
- A relationship-first advisor approach, with the ability to connect customer investment to real business outcomes.
- Demonstrated ability to build and own relationships across business and technical stakeholders, including executive sponsors.
- Experience in developing and executing success plans that drive adoption and measurable outcomes.
- Strong skills in ongoing discovery, synthesis of information, and internal collaboration.
- Ability to lead customer enablement sessions and proactively monitor product usage and health signals.
- Experience in driving customer adoption and identifying opportunities for expanded value.
- Capability to triage customer product requests and issues.
- Proficiency in assessing customer AI maturity and advising on AI strategies.
- Familiarity and willingness to use AI tools, including Mixpanel’s own AI surface, for workflow and personal productivity.