Hospital Receptionist at Unknown Company – Harare

Providing efficient and courteous customer service to patients and visitors of the hospital.

Greeting patients professionally both in person and on the phone.
Quickly answering or properly referring questions and issues.
Optimizing provider schedules and patient satisfaction with efficient scheduling.
Notifying providers of patient arrivals.
Comforting patients by anticipating anxieties and effectively answering questions.
Ensuring availability of treatment information by retrieving and updating patient records.
Verifying financial records and collecting patient charges while filing and expediting medical aid claims.
Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
Receipts cash, reconciling receipts and perform banking daily.
Attending to emails.

- 5 “O” Levels including Maths and English Language
- Diploma in Secretarial Studies, Diploma in Health Services Management or equivalent.
- Front office experience in a Healthcare or related environment
- Knowledge of New Health 263 system is a distinct advantage
- Excellent customer service skills
- Excellent communication and interpersonal skills
- Ability to remain calm under pressure
- Ability to multitask
- Proficiency with computers and office equipment
- Good organizational skills
- Ability to follow instructions
- Motivated and reliable