Airport Manager at Etihad – Harare

Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. As an Airport Manager, you will lead, plan and direct the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Lead and manage all elements of operations while on duty.

Key accountabilities include directing and overseeing all passenger and aircraft handling operations on a management and shift basis, ensuring adherence to all checklists, brand requirements, company policy/procedures, and regulatory requirements. You will actively participate in daily operations, including working shifts, weekends, and public holidays as required. This role is responsible for effective management of safety and security outcomes through promotion, hazard identification, risk assessment, and compliance monitoring. You will also ensure all flight editing and special guest requirements are met, coordinate VIP/MAAS, PRM, and special category guests, and manage station emergency response, disruption planning, and business continuity.

Accountability extends to on-time performance management, mitigation, reporting, and follow-up of delays, as well as airport ancillary sales performance, promotion, coordination, and process compliance monitoring. You will also be responsible for the promotion, delivery, monitoring, and reporting on customer service-related standards and perform the role of Local Security Contact Officer.

- Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience.
- Demonstrable knowledge of leadership, project management and business solutions skills.
- Minimum 7-9 years relevant experience in a leadership or senior management capacity.
- Exposure to global business best practice.
- Previous exposure to highly pressured and multicultural environment in a management/supervisory role within a shift environment required.
- Proven ability to lead and drive results.
- Ability to communicate internally and externally on a large scale across multiple channels.
- Previous regional or international exposure highly advantageous.