Protocol Officer at Zimbabwe Independent Complaints Commission – Harare

Purpose of the Position
Coordinate protocol arrangements, official visits, VIP reception and event logistics for the Commission, ensuring professional hospitality and compliance with government protocol requirements.

Duties and Responsibilities
Key Performance Areas
- Protocol Planning and Event Coordination: Coordinate protocol workflows, maintain the events calendar, prepare invitations and programmes, conduct venue checks and support the delivery of official events.
- Dignitary Reception and Seating: Receive and usher Commissioners, senior officials, guests and delegations; maintain guest lists, prepare seating plans according to order of precedence and coordinate flags and anthem arrangements.
- Protocol Records and Liaison: Maintain stakeholder directories, invitation and attendance records and the register of official gifts; liaise with ministries, public institutions and diplomatic missions.
- Venue and Hospitality Logistics: Coordinate meeting rooms, signage, hospitality, transport and accessibility for official visits and events.
- Event Support and Reporting: Prepare checklists and briefing materials, monitor programme delivery, resolve logistical issues and compile post-event reports.
- Professional Conduct: Uphold confidentiality, impartiality and cultural sensitivity; coordinate with security and administration personnel on approved arrangements.

- Bachelor’s degree in Public Relations, Protocol and Diplomacy, International Relations, Public Administration, Event Management or a relevant social science discipline.
- A professional certificate or diploma in Protocol and Diplomacy, Public Relations or Event Management is an added advantage.
- Minimum of two (2) years of relevant experience in protocol administration, VIP reception, event coordination or corporate/public affairs.
- A valid driver’s licence is an added advantage.