Information and Communication Technology Officer at Zimbabwe Independent Complaints Commission – Harare

Administer, secure and optimise the Commission’s ICT infrastructure, servers, networks, databases and end-user equipment, providing reliable technical support to operations.

Key Performance Areas
- Infrastructure and Network Administration: Configure, maintain and monitor servers, LAN/WAN, firewalls, switches and telecommunication links to ensure availability.
- Cybersecurity and Data Protection: Enforce security controls, apply patches and anti-malware protection, manage Active Directory accounts and role-based permissions, and run daily backups and disaster recovery tests, in line with the Cyber and Data Protection Act Chapter 12:07.
- Enterprise Systems Support: Support the deployment, administration and integration of enterprise platforms, including the ERP, the Complaints Management Information System (CMIS) and corporate messaging.
- End-User Support and ICT Assets: Provide helpdesk support, resolve hardware and software incidents, verify ICT assets and monitor software licence compliance.
- ICT Procurement and Innovation: Draft technical specifications, evaluate bids, inspect deliveries and recommend technology improvements to Commission workflows.

- Bachelor’s degree in Information and Communication Technology, Computer Science, Information Systems or a recognised equivalent.
- Professional certifications such as CCNA, CompTIA Security+, Microsoft Certified (Azure/Windows Server) or ITIL are an added advantage.
- Minimum of two (2) years of hands-on experience managing enterprise networks, server infrastructure and enterprise applications.